Privacy Policy

Who we are

This Privacy Policy explains how 24/7 Water Conditioning & Plumbing handles information when you use this website, contact us, or request plumbing or water conditioning service. It applies to information collected through this website and related service communications.

Information we collect

When you contact us, call, or submit a service request, we may receive your name, phone number, email address, service address, property or service details, preferred contact method, and any message or photos you choose to provide. If you schedule service, we may also keep appointment, estimate, work order, and billing records.

The website and its service providers may collect technical information, such as IP address, browser type, device information, pages visited, referral source, and cookie or similar data. The information collected depends on the tools active on the website at the time you visit.

How we use information

We use information to respond to inquiries, provide estimates, schedule and deliver service, communicate about your request or appointment, maintain records, improve our website and operations, and protect the security of our services. We may send promotional communications where permitted and where the required consent has been obtained.

Calls, texts and email

If you contact us by phone, email, or a service form, we may use the contact information you provide to respond and coordinate service. Text messages and promotional communications, if offered, are subject to any consent disclosures presented when you provide your number. You can ask us to stop nonessential marketing messages using the instructions in those messages or by contacting us. Calling for an emergency is the fastest way to reach the team.

When information is shared

We may disclose information to vendors who help us run the website, manage customer inquiries, schedule jobs, process payments, and deliver service, subject to their applicable obligations. We may also share information when required by law, to protect rights or safety, or in connection with a business transfer. Please contact us if you have questions about the specific providers used for your request.

Cookies and outside services

Our website may use cookies or similar tools to keep pages working and, if enabled, to understand traffic or measure advertising. Embedded maps, video players, reviews, or links to other websites may process information under their own policies. Browser settings may allow you to limit cookies, though some features may work differently.

Retention and security

We keep information for as long as reasonably needed to provide services, keep appropriate business records, resolve disputes, and comply with applicable obligations. We use reasonable measures to protect information, but no website or method of transmission is completely secure.

Your choices

You may contact us to ask about the personal information you have provided, request a correction, or request deletion where applicable. We may need to retain information for a legitimate service, recordkeeping, or legal reason. You may also change cookie settings in your browser and opt out of nonessential communications as described above.

Children

This website is intended for people seeking home or business plumbing services and is not directed to children. Please contact us if you believe a child submitted personal information through the site.

Changes to this policy

We may update this page as our website and practices change. The date at the top shows when this version took effect. For questions, contact us using the details below.